الشحن

We take care to package orders appropriately. However, if your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery.

To help us review the issue, please provide:

• Your order number.
• Clear photographs of the item and the damage or incorrect product.
• Photographs of the packaging and shipping box, where relevant.
• A brief description of the issue.

Please retain the original packaging until the issue has been reviewed.

We will assess the information provided and advise you on the appropriate next steps. Any resolution will be handled in accordance with our applicable policies and consumer protection obligations.

7. Delivery Delays and Unsuccessful Delivery

Delivery may be delayed by factors such as courier disruptions, weather conditions, customs clearance, incorrect delivery details, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information and ensuring that someone is available to receive the delivery when required.

If a delivery attempt is unsuccessful, additional arrangements or charges may apply depending on the courier’s terms and the circumstances.

If you experience a delay or have questions about your shipment, please contact us for assistance.

8. Contact Us

If you have any questions about shipping, delivery estimates, international orders, or special packaging requirements, please contact us.

Old Town Gallery
Souq Al Seef, Dubai, United Arab Emirates

WhatsApp / Call: +971 56 432 2880

Chat with us on WhatsApp

Instagram: @OldTownGallery

We will be happy to discuss your delivery requirements and help you find the most suitable shipping arrangement.

Thank you for choosing Old Town Gallery and supporting traditional Syrian craftsmanship.

This policy is subject to applicable laws and consumer protection requirements. Nothing in this policy limits any rights that customers may have under applicable law.